Project-Workflow-FAQ

Frequently Asked Questions

Table of Contents

1. Are my details safe?

Yes. We take your privacy very serious. We do not sell, trade or rent a Student’s personal identification information to others. Please see our Privacy Policy. We also do not store any sensitive bank card details on our website or servers. All transactions are handled by our PCI DSS Level 1 Service Provider, PayFast.

2. Can I view my course on a mobile phone?

Yes! Our website and courses are responsive and will work on most mobile phones and tablets, as well as desktop computers and laptops.

3. How can I pay and is it secure?

We accept Credit and Cheque cards issued by Visa and Mastercard, through our secure PayFast portal. Please just make sure that you do have the card holder’s full permission to pay for the course. You can also pay us by way of PayFast’s instant EFT. A third option to pay us by way of a Direct Bank Transfer is also available.

3.1. Is PayFast secure?

Absolutely! And often more so than many other payment methods!

  • PayFast is PCI DSS Level 1 Service Provider (the highest level).
  • PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
  • Your sensitive financial information (like credit/debit card details) is never seen or sent to us.
  • PayFast make use of 3D Secure to further enhance the security of credit card transactions on PayFast.

See PayFast’s security page on their website for more details of the exact security measures they have in place.

3.2. Pay by a Direct Bank Transfer

Please use the following bank details:

  • Account name: Zikedish cc
  • Bank: FNB
  • Account number: 62547475873
  • Branch/Sort code: 230145
  • BIC/Swift: FIRNZAJJ

Remember to use your Order number/ID as the reference.

4. Can I get a refund?

Unfortunately not. All the products on our website are digital and therefore no refunds will be allowed. 

5. Academic email support

We endeavour to answer all relevant academic related questions to guide Students to understand the topic better. Email support’s purpose is not to complete the tasks and assignments of your school on your behalf. We are there to support you so you can better understand the work and help you when you are stuck.

6. How long do I have access to my course?

How does lifetime access sound? After enrolling, you have unlimited access to your course for as long as you like.

7. Site Navigation

7.1. My Account: Logged out

Click on the pink hotspot buttons to read more.

My Account-before-logged-in-ClassroomEducation

Access Account

Access Cart & Checkout page

Login to your account

Register new account

7.2. My Account: Logged in

Click on the pink hotspot buttons to read more.

My Account-Logged-in-ClassroomEducation

Click to access your course info

Click on Course to access

Access your Certificates

7.3. Single Course navigation

Click on the pink hotspot buttons to read more.

Single-course-example-ClassroomEducation

Click to watch course overview video

Click to enrol (buy) the course

Click to watch a free lesson

Scroll down to see full course

7.4. Course lesson navigation on a desktop or tablet

Click on the pink hotspot buttons to read more.

Course-Lesson-ClassroomEducation

Click logo for Home

Name access menu

Click to complete for certificate

Lesson navigation menu

7.5. Course lesson navigation on a mobile phone

Click on the pink hotspot buttons to read more.

Mobile-view-1-Single-course-example-ClassroomEducation

Lesson navigation burger menu

Click to watch lesson

Mobile-view-2-Single-course-example-ClassroomEducation

Click name to return to main course page

Click to close

Use lesson navigation as normal

8. Can I advertise on your website?

Yes, we do allow advertisements on our website. Please check our Advertisements page for more information.

9. Login issues

9.1. Re-enter Login Credentials

If you receive an “invalid email or password” error message when attempting to log in, ensure that you’re using the same login credentials you set when you signed up or purchased your course. Check for any spelling errors in the email address or password.

9.2. Try an alternative Email Address

Check your email inboxes for sign up confirmations or purchase receipts to help determine which email address is associated with your account.

9.3. Check for Multiple Accounts

Sometimes, students are not aware that they have created multiple accounts in a School, using different email addresses. If you are able to successfully log in but are unable to locate or access your course, then you may have multiple accounts in the School. Since you’ll only be able to access your course by logging into the account that was used to purchase or enrol in the course, ensure that you are logging into the correct account. If you’re unsure if you’ve created multiple accounts, contact us.

9.4. Reset Your Password

You may be experiencing login issues due to an outdated or invalid password, in which case you may wish to reset your password entirely. To reset your password, complete the following steps:

  1. In the login screen, click Lost your password?
  2. Enter your email address into the Email Address field and then click Reset password.
  3. If you have an account in the School, then you’ll receive a notification indicating that reset instructions have been sent to the email address you specified.
  4. Be sure to check your spam or promotions folders if you do not see the reset password email in your inbox.
  5. If you do not have an account in the School associated with that email address, then you’ll receive an error message that indicates that your email address is not associated with an account in the School.
  6. If you do not have an account in this School, this indicates that you used another email address to register for the School. If you believe this to be an error, please contact us directly.

9.5. Try an Alternative Browser or Device

We recommend using the most up-to-date versions of Google Chrome or Mozilla Firefox to log in and access your course. If you are using an alternative browser, try logging in to your course using one of these recommended browsers.

If you are still unable to log in, try using a different device. For example, if you are using a mobile device (e.g. iPhone, iPad, tablet, etc.), try switching to a desktop computer or laptop.

9.6. Clear Your Cache

Many login issues are browser-related, which is why we recommend that you clear your browser’s cache if you experience issues logging in to your course. When you browse websites online, web browsers store, or “cache,” website data (like images and scripts) as a way to improve your experience. Clearing your web browser’s cache removes these stored assets, and this may help resolve issues with logging in to your course.