Frequently Asked Questions
- Are my details safe?
- How can I pay and is it secure?
- How long do I have access?
- Private Facebook Group
- What you may not do with our material, courses and videos
- Can I view my course on a mobile phone?
- Login issues
Are my details safe?
Yes. We do not sell, trade or rent a Student’s personal identification information to others.
How can I pay and is it secure?
For our educational course products we make use of Teachable’s Payment systems which use secure 128-bit SSL encryption. We do not store customer card details. You can pay with either PayPal or a Credit Card as supplied by most of the big providers. Please just make sure that you do have the card holder’s full permission to pay for the course.
How long do I have access?
When an individual buys any of our courses or bundles, access to that course or bundle (unless otherwise stated), is granted for three (3) years, from date of payment received.
Private Facebook Group
1. Advantages of membership
You can ask questions about your subject, and our subject matter specialists will endeavour to answer within 24 hours. Kindly note: 2.1. Questions must be subject related. For example, if you bought a mathematics course, it must be a mathematics-related question. 2.2. We welcome and encourage your questions (remember, there are no such thing as a stupid question), but please, we are not here to do your homework. 2.3. Disclaimer, although we endeavour to answer all questions, it can happen that we miss a question.
2. To become a member
Membership to our Private Facebook Group is by invitation only. It is free and optional. To become a member and enjoy the advantages of this exclusive group, you must: 1.1. Currently be enrolled for one of our courses at Classroomeducation.online. 1.2. Like our Facebook page (you must please like the page so that we can send you the invitation to our Private Facebook Group). 1.3. If a student enrolled is between the ages of 13 and 16 years we will also allow one (1) parent and/or guardian to join the Private Facebook Group together with the student. The parent and/or guardian must for obvious reasons also first like our Facebook page and inform us in writing which student they are the parent and/or guardian of. 1.4. All member requests and correspondence can be sent to firstname.lastname@example.org.
The language of communication in the group is English. It is so that all our international students can follow along with ease.
4. Be kind and courteous
We’re all in this together to create a welcoming environment. Let’s treat everyone with respect. Healthy debates are natural, but kindness is required.
5. No hate speech or bullying
Make sure that everyone feels safe. Bullying of any kind isn’t allowed, and degrading comments about things such as race, religion, culture, sexual orientation, gender or identity will not be tolerated.
6. No promotions, spam or fake accounts
Give more to this group than you take. Self-promotion, spam and irrelevant links aren’t allowed. No fake accounts are allowed. If the Admin can not verify who you are, you will not be allowed in this group.
7. Respect everyone’s privacy
Being part of this group requires mutual trust. Authentic, discussions make groups great, but may also be sensitive and private. What’s shared in the group should stay in the group.
8. No indecent content allowed
No indecent, pornographic images, discussions or content are allowed. Let’s keep everything clean and have constructive discussions.
If any member feels that another member has broken any of the rules, they must inform Admin hereof immediately. Admin will then investigate the matter and take the necessary steps. All correspondence can be sent to email@example.com.
10. Grounds for removal
If any Admin member feels that you have broken any of our rules, you will summarily be removed without warning or explanation and will not be allowed to join again.
What you may not do with our material, courses and videos
You may not:
- Modify or copy the materials;
- Download or screen-capture any of the videos by any means possible;
- Use the materials, including videos for any commercial purpose, or for any public display (commercial or non-commercial);
- Attempt to decompile or reverse engineer any software contained on the School’s web site;
- Remove any copyright or other proprietary notations from any materials or videos; or
- Transfer the materials to another person or ‘mirror’ the materials on any other server.
Can I view my course on a mobile phone?
Yes! Our website and courses are responsive and will work on most mobile phones and tablets, as well as desktop computers and laptops.
Teachable iOS app
iPhone users can download the free Teachable app from the App Store and use it to view the course/s they bought from ClassroomEducation.online. You must first buy and enrol for a course, then download the Teachable app and then use either your myTeachable login details or the details (email address and password) you used and/or created for ClassroomEducation.online to log in. Once logged in to the app, you will see ClassroomEducation’s favicon (small logo) and name. The course or courses you bought will be listed under our name. You can now view and even download the videos to view later on, even when you are offline.
Re-enter Login Credentials
If you receive an “invalid email or password” error message when attempting to log in, ensure that you’re using the same login credentials you set when you signed up or purchased your course. Check for any spelling errors in the email address or password.
Try an Alternative Email Address
Check your email inboxes for sign up confirmations or purchase receipts to help determine which email address is associated with your account.
Check for Multiple Accounts
Sometimes, students are not aware that they have created multiple accounts in a school, using different email addresses. If you are able to successfully log in but are unable to locate or access your course, then you may have multiple accounts in the school. Since you’ll only be able to access your course by logging into the account that was used to purchase or enroll in the course, ensure that you are logging into the correct account. If you’re unsure if you’ve created multiple accounts, contact the school owner.
Reset Your Password
You may be experiencing login issues due to an outdated or invalid password, in which case you may wish to reset your password entirely. To reset your password, complete the following steps:
1. In the login screen, click Forgot Password?
2. Enter your email address into the Email Address field and then click Send Me Instructions.
3. If you have an account in the school, then you’ll receive a notification indicating that reset instructions have been sent to the email address you specified.
4. Be sure to check your spam or promotions folders if you do not see the reset password email in your inbox.
5. If you do not have an account in the school associated with that email address, then you’ll receive an error message that indicates that your email address is not associated with an account in the school.
6. If you do not have an account in this school, this indicates that you used another email address to register for the school. If you believe this to be an error, please contact the school owner directly.
Try an Alternative Browser or Device
We recommend using the most up-to-date versions of Google Chrome or Mozilla Firefox to log in and access your course. If you are using an alternative browser, try logging in to your course using one of these recommended browsers.
If you are still unable to log in, try using a different device. For example, if you are using a mobile device (e.g. iPhone, iPad, tablet, etc.), try switching to a desktop computer or laptop.
Clear Your Cache
Many login issues are browser-related, which is why we recommend that you clear your browser’s cache if you experience issues logging in to your course. When you browse websites online, web browsers store, or “cache,” website data (like images and scripts) as a way to improve your experience. Clearing your web browser’s cache removes these stored assets, and this may help resolve issues with logging in to your course.
“Login Attempt on a New Device” Error
Sometimes when you try to login, the “We don’t recognize this device.” error may appear. The cause of this can be because of the way IP addresses are assigned. Please just wait a few seconds/minutes for an email to be sent to your email address and then enter the confirmation code you received in the text box. The confirmation code will usually be a collection of capitalized letters.