Project-Workflow-FAQ

Frequently Asked Questions

Table of Contents

0. Students registered on classroomeducation.teachable.com before 1-11-2021

If you enrolled on one of our courses on the old classroomeducation.teachable.com platform before 1 November 2021, you can access your course/s from the Legacy Courses link (found at the bottom of each page). However, you are welcome to write to us (using the original email address you used to sign up with), and we will manually enrol you for the same course on our new, better platform for free. You will now have lifetime access to your course/s instead of just the original three years.

1. Username and Display name

When you register on our website or buy a product, your chosen username is permanent. Please take note: You can never change your username. So please choose your username wisely and keep it in a safe place. You can either use your username or email address to log in to our website. Please see paragraph 8.1 and its image below. 

Your Display name can be found and changed on the My Account page, under the Account tab. Please see paragraph 8.2 below. Your display name is shown, whenever you comment on a blog post for example.

2. Are my details safe?

Yes. We take your privacy very serious. We do not sell, trade or rent a Student’s personal identification information to others. Please see our Privacy Policy.

3. Can I view my course on a mobile phone?

Yes! Our website and courses are responsive and will work on most mobile phones and tablets, as well as desktop computers and laptops. It must, however, be stated that the best experience will be achieved by using our website on a desktop, laptop or modern tablet.

4. How can I pay and is it secure?

Yes, all our payment systems are safe and secure. We accept Credit and Cheque cards as issued by Visa and Mastercard. All transactions are handled by our PCI DSS Level 1 Service Provider, PayFast. You can also pay us by way of PayFast’s Instant EFT. We do not store any sensitive bank card details on our website or servers. Please make sure that you do have the card holder’s full permission to pay for the course. A third option to pay us is by way of a Direct Bank Transfer.

4.1. Is PayFast secure?

Absolutely! And often more so than many other payment methods!

  • PayFast is PCI DSS Level 1 Service Provider (the highest level).
  • PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
  • Your sensitive financial information (like credit/debit card details) is never seen or sent to us.
  • PayFast make use of 3D Secure to further enhance the security of credit card transactions on PayFast.

See PayFast’s security page on their website for more details of the exact security measures they have in place.

4.2. Pay by a Direct Bank Transfer

Please use the following bank details:

  • Account name: Zikedish cc
  • Bank: FNB
  • Account number: 62547475873
  • Branch/Sort code: 230145
  • BIC/Swift: FIRNZAJJ

Remember to use your Order number/ID as the reference.

5. Can I get a refund?

Unfortunately not. All the products on our website are digital and therefore no refunds will be allowed. 

6. Academic email support

We endeavour to answer all relevant academic-related questions to guide students to understand the topic better. We assist students in both English and Afrikaans. Email support’s purpose is not to complete the tasks and assignments of your school on your behalf. We are there to support you so you can better understand the work and help you when you are stuck.

7. How long do I have access to my course?

How does lifetime access sound? After enrolling, you have unlimited access to your course for as long as you like.

8. Site Navigation

8.1. My Account: General overview when logged out

The My Account page is from where you can access the Cart & Checkout page, register a new account, login or logout, and access your enrolled courses and general account information. Click on the pink hotspot buttons to read more.

My Account-before-logged-in-ClassroomEducation

Access Account

Access Cart & Checkout page

Login to your account

Register new account

8.2. My Account: Logged in

Click on the pink hotspot buttons to read more.

My Account-Logged-in-ClassroomEducation

Click to access your course info

Click on Course to access

Access your Certificates

8.3. Single Course navigation

Click on the pink hotspot buttons to read more.

Single-course-example-ClassroomEducation

Click to watch course overview video

Click to enrol (buy) the course

Click to watch a free lesson

Scroll down to see full course

8.4. Course lesson navigation on a desktop or tablet

Click on the pink hotspot buttons to read more.

Course-Lesson-ClassroomEducation

Click logo for Home

Name access menu

Click to complete for certificate

Lesson navigation menu

8.5. Course lesson navigation on a mobile phone

Click on the pink hotspot buttons to read more.

Mobile-view-1-Single-course-example-ClassroomEducation

Lesson navigation burger menu

Click to watch lesson

Mobile-view-2-Single-course-example-ClassroomEducation

Click name to return to main course page

Click to close

Use lesson navigation as normal

9. Can I advertise on your website?

Yes, we do allow advertisements on our website. Please check our Advertisements page for more information.

10. Login issues

10.1. Re-enter Login Credentials

If you receive an “invalid email or password” error message when attempting to log in, ensure that you’re using the same login credentials you set when you signed up or purchased your course. Check for any spelling errors in the email address or password.

10.2. Try an alternative Email Address

Check your email inboxes for sign up confirmations or purchase receipts to help determine which email address is associated with your account.

10.3. Check for Multiple Accounts

Sometimes, students are not aware that they have created multiple accounts in a School, using different email addresses. If you are able to successfully log in but are unable to locate or access your course, then you may have multiple accounts in the School. Since you’ll only be able to access your course by logging into the account that was used to purchase or enrol in the course, ensure that you are logging into the correct account. If you’re unsure if you’ve created multiple accounts, contact us.

10.4. Reset Your Password

You may be experiencing login issues due to an outdated or invalid password, in which case you may wish to reset your password entirely. To reset your password, complete the following steps:

  1. In the login screen, click Lost your password?
  2. Enter your email address into the Email Address field and then click Reset password.
  3. If you have an account in the School, then you’ll receive a notification indicating that reset instructions have been sent to the email address you specified.
  4. Be sure to check your spam or promotions folders if you do not see the reset password email in your inbox.
  5. If you do not have an account in the School associated with that email address, then you’ll receive an error message that indicates that your email address is not associated with an account in the School.
  6. If you do not have an account in this School, this indicates that you used another email address to register for the School. If you believe this to be an error, please contact us directly.

10.5. Try an Alternative Browser or Device

We recommend using the most up-to-date versions of Google Chrome or Mozilla Firefox to log in and access your course. If you are using an alternative browser, try logging in to your course using one of these recommended browsers.

If you are still unable to log in, try using a different device. For example, if you are using a mobile device (e.g. iPhone, iPad, tablet, etc.), try switching to a desktop computer or laptop.

10.6. Clear Your Cache

Many login issues are browser-related, which is why we recommend that you clear your browser’s cache if you experience issues logging in to your course. When you browse websites online, web browsers store, or “cache,” website data (like images and scripts) as a way to improve your experience. Clearing your web browser’s cache removes these stored assets, and this may help resolve issues with logging in to your course.

11. Certificates

To receive a certificate of completion for each course, you must click the Mark Complete button at the top of every lesson. This button can be found in each lesson’s top menu bar. The download link for the certificate will be accessible at the bottom of your My Account page. Also, see paragraph 8.2 above.

12. Name and surname on certificates

Remember, the First name and Last name fields (can be found on the My Account page, under the Account tab) is the same name and surname to be displayed on your certificates when you complete a course. Please fill in your name and surname as you would like to see them on the certificate.

13. Click on our logo to return to the Home page

If you are ever stuck, click on our logo in the top left corner and it will take you back to the Home page. The only time that our logo is not visible is when you are on a mobile phone and busy accessing a course’s lessons (please see 8.5 above). Then you will see a “burger menu”. When you click on the burger menu, the specific course’s navigation menu will slide in from the left. You must click on the course’s name at the top, and it will take you to the course’s main page, from where all the other pages can be accessed again.

14. On how many devices can I be logged in simultaneously?

You can be logged in to our website on two (2) devices and/or browsers simultaneously, for example, two desktop computers, a desktop computer and a mobile device or two mobile devices. If you try to log into a third device or browser, you will be logged out from your previous sessions.

Last updated, November 26, 2021.